Customer Care, TQM

“Monitoring customer service as satisfaction is an ongoing process.” (moodle.boston, n.d.) The local garage has be reliable – provide the same, dependable service all the time to let their customers know what to expect. Valuing staff knowledge and training – to let staff know the newest information. If the local garage will get it right they will increase sales, have a productive and content staff and attract new customers. (moodle.boston, n.d.)
Improve customer care is the golden key to any successful business – if you do not have it, make it as a priority. (Mansoor, 29.01.2018) Competitors will try to do it better, you need to keep eyes on their ideas and failures too. (moodle.boston, n.d.)

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