Integrating the Internet Into Conflict Management Systems

What do you do when the people who are involved in a conflict are pressed for time or are located far apart? Online collaboration tools are opening new approaches for conflict resolution.
The Internet and e-mail have changed ehe environment in which organizations operate. E-mail allows us to send messages with ease and speed. The Internet gives unprecedented access to a wide array of information. This changing technological landscape has not only affected employees but also the customers, suppliers, shareholders, and bureaucrats with whom they interact. While e-mail and the Internet may…