Problem Solving. Terms and Tools

MEDIATION
Sometimes people who want to work out a conflict just can't seem to agree on any way to work it out. They may want another person to help them solve their problem. A mediator is a person who helps two sides to work out their problems peacefully. The mediator helps those in conflict to focus on the problem and not blame the other person, to understand and respect each other's views, to communicate their feelings and what each is really saying, and to cooperate together in solving the problem. Mediators are peacemakers.

GROUP PROBLEM SOLVING
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