Missile Defense Agency; Improvement Process and Data Collection Paper

The Missile Defense Agency is a complex organization with military leadership and thousands of employees. One of the Director's priorities is to brief, educate and promote ballistic missile defense to our friends and allies. At the home office in Washington D.C., the Missile Defense Agency has a department called International Support (IS). International Support is designed to develop strategic plans for each country MDA is working with or considering working with. They also work closely with the Office of the Secretary of Defense or OSD Policy. MDA and OSD Policy determine how to approach…