CONCLUSION
To summarize the report, quality is a characteristic of product or service that warrants high value, standards, support after purchase and that is judged as excellent.
Specific quality level is achieved by focusing on customer needs and improving and redesigning services accordingly to them, empowering and training employees to identify problems as well as managing manufacturing processes and supplier quality.
High quality costs should be levelled with poor quality costs to achieve balance between customer satisfaction and company’s profitability. With good managerial work, higher cost of preventive
measures is outweighed with lower failure and inspection costs after quality improvement and results in lower total quality costs and savings. Quality is important to customer because it provides
customer with product he wants, adjusting it to his needs, and that builds trust, assures the reliability to company. In return, company have clear view of customer needs, wants and ability to improve and adjust, redesign product to meet the expectations, more effective and in long term also cost effective work force that identifies and attacks quality problems and more loyal customers that purchase larger quantities more often and advertise the product to others.…
