Case Study: Inter-City Manufacturing, Inc

Q1) The technique which increased Rich Langston's communication effectiveness is open-door policy. Rich Langston believed an open-door policy can facilitate upward communication. An open-door policy is a new trend within large corporations. This policy is one that allows communication to take place from the bottom of organization to its top. It means that employees are allowed to go to their supervisors, their supervisor's boss, or even the President and Board of Directors, with a problem or issue that the subordinate feels needs to be discussed with upper level management. …