Critical Thinking

The decision to better train the hospital employees on the policies and procedures came after an investigation into how the hospital was being represented. The findings included staff providing additional services for patients at no additional cost, staff not verifying what services the patient was requesting, and the movement for staff to act on their own personal beliefs and code of ethics. The outcome of these investigations showed that employees were acting in a way they had interpreted the hospital's mission to be. They read the mission to state they should do what is needed to provide compassionate care to the community. In their eyes, they were following the hospital's mission when they provided certain services to patients. The employees who were not providing services to patients also read that into the mission. They believed they were helping the hospital as a whole and following their religious stand by allowing or not allowing certain services, such as Do Not Resuscitate (DNR) orders.…